Last Updated on [31/01/2025]
This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, communications (e.g., emails, phone calls, and texts), and mobile applications (collectively, the “Service”). The terms “we,” “us,” and “SheltaHub” refer to SheltaHub and its subsidiaries.
When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.
1. Information We Collect and How We Use It
We collect, transmit, and store information about you in connection with your use of the Service. This information is used to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, conduct research and analysis, personalize your experience, track usage, provide customer support, and comply with legal obligations.
A. Account Information
When you create a SheltaHub account, we store and use the information you provide during that process, such as your name, email address, phone number, and other profile details. You can manage or update some of this information through your account settings.
B. Public Content
Your contributions to the Service, such as photos, reviews, and business information, are intended for public viewing. You can limit the visibility of some of these activities through your account settings.
C. Communications
By using the Service, you agree to receive messages from other users and SheltaHub via various communication methods. You can manage some messaging preferences through your account settings.
D. Transactional Information
If you engage in transactions through the Service, such as reservations or purchases, we collect and store transaction details, including payment information, for processing and record-keeping purposes.
E. Activity Data
We collect information on your interactions with the Service, including search activity, page views, businesses contacted, and reservations made. We may also collect device-related information such as browser type, IP address, and location data.
2. Cookies and Tracking Technologies
We and our third-party partners may use cookies, web beacons, tags, and other tracking technologies to improve your experience, personalize content, measure usage, and deliver relevant advertising. You can manage cookie preferences through your browser settings.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data under the following circumstances:
- With service providers who assist in operating our platform.
- For legal reasons if required by law enforcement or legal processes.
- For business transfers in the event of a merger, acquisition, or asset sale.
- With your consent for specific purposes you approve.
4. Controlling Your Personal Data
You can update your account settings to modify or delete certain personal information. You may also contact us to request the removal of data in accordance with applicable laws.
5. Data Retention and Account Termination
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, some information may remain in backup storage for security reasons.
6. Security
We use industry-standard security measures to protect your personal information. However, no system is completely secure, so we encourage you to take precautions, such as using strong passwords and keeping account details confidential.
7. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have done so, please contact us for removal.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If significant changes occur, we will notify you by email or through the Service before the new policy takes effect.
9. Contact Information
If you have any questions about this Privacy Policy, you may contact us at:
SheltaHub, [Accra, Tema]
Email address: infoservices@sheltahub.com
Phone: [+233546407569]/[+233201867022]
This Privacy Policy is intended to provide transparency about how we handle your information. Please review it periodically for updates.